Its all the more important to bring an offshore operation
into the ambit of process, quality and Information Security
certifications like ISO/CMMi/Six Sigma, etc., given the need
for remote operations to convey a sense of:
- Process based robustness
- Existence of formal systems to incorporate global best
practices for ensuring customers comfort onsite.
i-vantage, by virtue of running it's own operations and also
managing the various subsidiary solutions over the last five
years, has accumulated a wealth of knowledge in customizing,
implementing and refining processes (procedures, guidelines
and best practices) which are aimed at meeting and exceeding
customer expectations in every realm of captive center operations.
i-vantage believes that ultimately, Quality Certifications
are only a by-product. The real value lies in focusing on
continuous improvements in processes to achieve the business
objectives within the constraints of competing demands on
resources, costs and delivery schedules.
A highly experienced Quality and Information Security Management
Team is available for deployment in all incubated and captive
operations of its customers.